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ERROR: Failed to open config file

From HwdMediaShare Documentation

If you receive the following error message after a file upload this article offers a solution.

ERROR: Failed to open config file ********************************.link

This error occurs after uploading a video file using the Advanced Perl Upload method. It results in the video file failing to upload correctly.

The Solution

To fix this error you need to replace the Advanced Perl Upload Method perl script with an updated version. You can download the new version of the perl script from the support category in our download section.

  1. Download Now

After you have downloaded this file please unzip the archive. The archive should contain a single perl script called ubr_upload.pl. Upload this file to your web server to replace the existing version of the same file. Updating ubr_upload.pl in this way should fix the error message during video uploads.